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Policy |
| Other costs |
On ordering from outside Japan, import duties, taxes, and/or custom fees may be imposed.
These charges are not included in the total amount charged by zidaiya.com.
You are responsible for paying any duties, taxes, and/or brokerage fees imposed by your government.
Since customs policies vary widely by each country, you should contact your local customs office for further information. |
| Payment method |
We can accept the following credit card.
Your order will not be shipped until we receive the payment. |
| Security |
We operate a secure server enabled by a VeriSign Digital ID.
When you shop at zidaiya.com, you can make shopping on a secure server that encrypts all of your personal information.
The encryption ensures your personal information.
You can safely enter your credit card number via our secure server, which encrypts all submitted information.
Your credit card information will be encrypted during transmission.
We take every precaution to ensure that your information is secure.
Our advanced security system will provide you with maximum protection on the personal information.
Your information is always safe and completely private. |
| Delivery time |
We send out your item with EMS (Express Mail Service) of Japan Post Service Co., Ltd.
Please allow us 2-4 weeks for delivery.
Example:
Florida, U.S.A.= 2 days / Hawaii, U.S.A.= 4 days / Wisconsin, U.S.A.= 5 days / Conneticut, U.S.A.= 6 days / Warsaw, POLAND= 5 days
Please email us when you find it that your order is delayed.
We will notify you by email if the item you ordered is on back order.
We will do our utmost to fulfill the order as soon as possible.
If you want to cancel the item, just contact us before shipping by email.
We will take care of it immediately. |
| Returning policy |
If you have not checked out yet, you can easily change the quantity of the item by going to the shopping cart.
If you have already checked out and the order has been placed, you will need to contact us to make any change to your order.
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| Refund policy |
Refund will be given at the discretion of the store management.
Unfortunately, the original shipping and wrapping costs are not refundable.
Please give us e-mail first if you want to get a refund. |
| Others |
All items we sell are not suitable for infants.
Keep all our merchandise out of reach of infants.
Keep all our merchandise out of reach of pets.
Do not swallow, eat, or throw our merchandise.
It may cause fatal accidents.
In case of accident, call a rescue or an ambulance immediately.
Do not use any item except its original purpose.
We would not respond to any accidents caused by our merchandise.
If you have any legal claim to our merchandise, you should contact directly to the manufacturer.
All legal activity should be done in Tokyo Japan. |
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